Online returns

Full price ready-to-wear items and accessories (please see exclusions below) can be returned in unworn, undamaged condition within 14 days from the date you receive them.

Zo & Willow is a small business and as such we are unfortunately unable to cover return shipping costs. To request a return, please send an email to info@zoandwillow.com with your order number and we will provide returns information and authorisation.

Return exclusions

All sale items including sample sale, ready-to-wear and accessories sale items are final sale (no refunds, no exchanges). A sale item is classified as an item either permanently marked down or with a temporary discount code. Due to hygiene reasons any earrings are also final sale.

Made-to-order

Made-to-order items are final sale (no refunds, no exchanges).