FAQ

Thanks for visiting Zo & Willow bridal collection.   Let the exciting wedding dress search begin!  We hope our website and Instagram provides lots of inspiration and helps you get closer to finding “the dress”.  We recommend that you view our designers on our website to get an idea of our selection before booking a full appointment with us. Below is a list of questions and answers that will give you a good idea of what to expect when shopping for your wedding dress at Zo & Willow.  

1. DO I NEED TO MAKE AN APPOINTMENT

Yes, our boutique is appointment only. This allows you to have a one-on-one private fitting experience with one of our stylists.  You can make an appointment via our scheduling tab on our website. 

https://zoandwillow.com/appointments/en/

We always try to accommodate brides-to-be that would like to make an appointment after their work hours and even sometimes on a Sunday.  Email us if you need a later appointment that is not currently available.  

2. WHAT HAPPENS DURING AN APPOINTMENT.  

Each appointment lasts 1 hour and 15 minutes.  During this time you will get to play dress up, sip on a beverage and try on several gown samples (probably about 5-8).  We will help you choose gowns based on your style and personality.   Once you decide on the dress, and pay a 50 % deposit, we'll take your measurements and order the closest dress size to be made.  When the gown arrives, we do a final fitting and inspections and pick up your dress!  We will then hire a seamstress for you to do any final tweaks ie: hem the gown and make sure the gown is fit to perfection. 

3.   WHEN SHOULD I ORDER MY DRESS?

Generally there is 4-6 month lead time for made-to-order gowns. 6-8 months covers the whole process from ordering to alterations, and we strongly advise you to adhere to this.  Final fittings take place two months before your wedding date, which allows for final alterations if needed. 

In certain circumstances, we do have some dresses that can be made in a shorter time frame so if you are short on time, just email us and we will be able to give you a realistic answer once we talk with our designers.  

Depending on the designer we can also rush an order for an extra fee.  

4. WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON A ZO & WILLOW

Most of our gowns samples are size EU 38 and 40.  Depending on the designer, each gown can be ordered up to a size 44 - 46.  If the gown sample is too big or too small we have creative ways to pin and show you how the gown will look when it’s closer to your actual size.   

5. WHAT DOES MADE TO ORDER MEAN?

Made-to-order means that the making of the gown begins once you place your order (we don’t have stock of your gown in our store). One very important note is that made-to-order gowns are ordered to the closest dress size or S/M/L/XL sizing (depending on designer), based on measurements taken at Zo & Willow. The gown is not made to your exact measurements (which is referred to as "made-to-measure"). In order to achieve the perfect fit, the bride must hire seamstress or tailor. 

6. DO I NEED TO BRING ANYTHING TO MY APPOINTMENT

Besides your lovely self, we recommend that you bring nude coloured underwear that is seamless and a strapless bra.  If you already have a shoe style that you think you might wear on your wedding, feel free to bring that along too.  We also have several shoe styles that you can try on with your dress if you wish. 

7.  HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

We recommend that you bring 2-3 people max.   Too many opinions can make the decision process difficult for you.  Also, when there are too many people present  it becomes challenging for us to focus our attention on the bride, which is our main goal.  Many brides also like to come alone so you don’t have to bring a crew if that is not your thing. 

8.  PHOTOGRAPHY POLICY: 

Once you have purchased your actual gown, you are more than welcome to take pictures. Prior to this point, however, we discourage taking photos as they generally give a false impression of the dress and it can be distressing for a bride to see her beloved gown in a poorly light i-phone snap,  not in the correct size & covered in pins and claps!

9.  DO YOU PROVIDE ALTERATION SERVICE?: 

We do not provide an alternation service at Zo & Willow, however we work with several local seamstress/tailors in Berlin and can refer you to them if needed. 

10. DO I HAVE TO PAY A DEPOSIT? 

Yes.  In order for us to order a dress for you we require a 50% deposit + delivery/postage charge.    The remaining 50% is paid once your dress is made and delivered to our store.  

11. EXCHANGES AND RETURNS

Due to the nature of made-to-order dress, all sales are final. 

Made-to-order gowns & accessories are all final sale.  This is due to the nature of all or our pieces being made-to-order