FAQ

Thanks for visiting Zo & Willow bridal collection.   Let the exciting wedding dress search begin!  We hope our website and Instagram provides lots of inspiration and helps you get closer to finding “the dress”.  We recommend that you view our designers on our website and check out our instagram @zoandwillowbridal to get an idea of our selection before booking a full appointment with us. Below is a list of questions and answers that will give you a good idea of what to expect when shopping for your wedding dress at Zo & Willow.  

1. DO I NEED TO MAKE AN APPOINTMENT

Yes, our boutique is appointment only. This allows you to have a one-on-one private fitting experience with one of our stylists. The entire space will be open to your use and your close friends and family only. Therefore these appointments are recommended only for brides who are on a serious dress search & ready to purchase their made-to-order. You can make an appointment via our scheduling tab on our website.  We don't charge a fee for your appointment but we require that you arrive on time and give us at least 24 hour notice if you need to cancel or reschedule your appointment. otherwise we will charge you a cancellation fee of €30. 

https://zoandwillow.com/appointments/en/

We always try to accommodate brides-to-be that would like to make an appointment after their work hours and even sometimes on a Sunday.  Email us at info@zoandwillow if you need a later appointment that is not currently available.  

2.   WHEN SHOULD I START SHOPPING FOR MY DRESS?

9-12 months before your wedding date is the golden sweet spot to start your search as this gives you enough time to choose, order and alter your dress before the big day. This is the ideal but we also understand that many brides start looking for dresses in a shorter time frame.   We do not recommend that you make an appointment if your wedding date is more than 12 months away as sometimes dresses go out of production or new collections are launched between this 1st appointment and the wedding. 

3.   WHEN SHOULD I ORDER MY DRESS?

Generally there is 3-5 month lead time for our made-to-order gowns (depending on the designer). 5-7 months covers the whole process from ordering to alterations, and we strongly advise you to adhere to this.  Final fittings take place 1-2 months before your wedding date, which allows for final alterations if needed. 

In certain circumstances, we do have some dresses that can be made in a shorter time frame so if you are short on time, just email us and we will be able to give you a realistic answer once we talk with our designers.  I also sell many dresses off the rack. 

Depending on the designer we can also rush an order within 6-8 weeks for an extra fee.  

4. WHAT HAPPENS DURING AN APPOINTMENT.  

Each appointment lasts 1 hour.  During this time you try on several gown samples.  We will help you choose gowns based on your style, size and personality. There will be someone helping you in and out of the dresses so they are handled carefully.  A refreshing beverage or herbal tea will be served during your appointment and if you say Yes to the Dress, we celebrate with a glass of bubbles!!  Once you decide on the dress, we'll take your measurements and order the closest dress size to be made.  When the gown arrives, we do a final fitting and inspections and you pick up your dress!  If final alterations are needed, we will then refer you to a seamstress in Berlin to do any final tweaks ie: hem the gown and make sure the gown is fit to perfection. 

5. WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON A ZO & WILLOW

Most of our gowns samples are size EU 40 & 42.   Depending on the designer, each gown can be ordered up to a size 44 - 46.  If the gown sample is too big or too small we have creative ways to pin and show you how the gown will look when it’s closer to your actual size.   

6. WHAT DOES MADE TO ORDER MEAN?

Made-to-order means that the making of the gown begins once you place your order (we don’t have stock of your gown in our store). One very important note is that made-to-order gowns are ordered to the closest dress size or S/M/L/XL sizing (depending on designer), based on measurements taken at Zo & Willow. The gown is not made to your exact measurements (which is referred to as "made-to-measure"). In order to achieve the perfect fit, the bride must hire seamstress or tailor. 

7. DO I NEED TO BRING ANYTHING TO MY APPOINTMENT

Besides your lovely self, we recommend that you bring nude coloured underwear that is seamless and a strapless bra. If you think you want a backless dress then it’s a good idea to make sure you can support yourself with stick on cups or low back bodies, maybe try them for the day when you’re at appointments, you can then see if they would be comfortable and work for you on your wedding day.  I also sell these stick on bra options in store, so I can also help you find a bra solution for your dress style.  If you already have a shoe style that you think you might wear on your wedding, feel free to bring that along too.  We also have several shoe styles that you can try on with your dress if you wish. 

8.  HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

We recommend that you bring 2 people max.   Too many opinions can make the decision process difficult for you and we often found that brides have left feeling confused when there are too many people present at their appointment.  Also, when there are too many people present  it becomes challenging for us to focus our attention on the bride, which is our main goal.  If you have more than 2 guests however please let us know so we can try and accommodate you. 

Many brides also like to come alone so you don’t have to bring a crew if that is not your thing. 

9.  PHOTOGRAPHY POLICY: 

Once you have purchased your actual gown, you are more than welcome to take pictures. Prior to this point, however, we discourage taking photos as they generally give a false impression of the dress and it can be distressing for a bride to see her beloved gown in a poorly light i-phone snap,  not in the correct size & covered in pins and clamps!  We believe you should not be making a decision about the dress based on an iphone snap and truly listen to yourself and how you feel when you are in the dress in our store. 

10.  IS THERE A CANCELLATION POLICY? 

Yes, we kindly ask that you give us at least 24 hours notice if you need to cancel or re-schedule your fitting. But please note that we do this because we host private appointments and open our doors to personally attend to your appointment. Unfortunately, many brides tend to cancel last minute and we cannot fulfil those appointments last minute.   We charge a cancellation fee of 30 € to brides that do not cancel 24 hours in advance or who do not show up to their appointment.  

11.  DO YOU PROVIDE ALTERATION SERVICE?: 

Yes, we have partnered with an excellent berlin based seamstress to alter your dress for you if needed. 

12. PAYMENT TERMS? 
We only accept payment by debit card or wire transfer.  In order for us to order a dress for you we require a 50% deposit + delivery/postage charge. The remaining 50% should be paid once your dress is made before it is delivered to our store. If your wedding is less than 3 months away, payment will be required in full. Make sure you give your bank a heads up so that it will allow the amount/payment.

13. EXCHANGES AND RETURNS

Due to the nature of made-to-order dress, all sales are final. 

Made-to-order gowns, sample sale dresses & accessories are all final sale.  This is due to the nature of all or our pieces being made-to-order